Where the joy of working grows.
PÖTTINGER is an Austrian family-owned company with over 2.000 employees worldwide.
The Service and Product Support Specialist oversees the Prairie Provinces territory (Alberta, Saskatchewan, Manitoba) and supports sales growth and dealer development as a service and product liaison. Working closely with the Territory Sales Manager and providing service support to dealership personnel is the key to this position.
Service and Product Support Specialist
- Respond to dealer inquiries regarding after sales service issues (via telephone or personally)
- Visit dealers to provide training and instructions on service, maintenance and machine assembly issues
- Set up and participate in exhibitions and shows
- Provide support in resolving warranty issues
- Report product quality issues to headquarters
- Submit reports as needed for customer visits, trade shows and product issues
- Train dealerships personnel on the POETTINGER product line
- Help dealership personnel with on-line ordering of machines, parts etc. and warranty claim submittal
- Assist dealerships in machine set-up and start up at the customer when appropriate
- Assist dealerships regarding after sales service issues, performing diagnostics and repairs
- Organize and assist dealerships with field demonstrations and sales promotion activities and
- Other duties as assigned
Your profile:
- Sound knowledge of agricultural mechanics and hydraulics
- Must live in the Prairie Provinces (Alberta, Saskatchewan, Manitoba)
- Must provide some personal tools to help in the field if necessary
- Should have 3 to 5 years of experience in customer service in the Ag Equipment industry
- Must be self-motivated and able to work independently
- Willingness to travel occasionally to Europe and/or in the United States/Canada for training and/or meetings
- Valid Driver’s license
- Microsoft Office experience
- Excellent presentation skills and the ability to communicate technical information to a variety of audiences
- Work normal business hours but may be required to do some work in the evenings or outside normal working hours
- Able to work on a computer for long periods of time
- Required to work “on the road’ while traveling throughout assigned region
- Required to spend long hours concentrating which will require attention to detail and high levels of accuracy
- Required to meet a number of deadlines which may cause stress
- The position requires at least 50% travel
- Must be able to lift at least 50 lbs
Our offer:
- Full product training
- A competitive compensation package
- Secure full-time job in a successful family owned company, with supportive Canadian and Austrian team colleagues
- Company vehicle, company laptop and mobile phone
To apply, please send a CV with a covering letter to: christopher.mason@poettinger.at
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